Unopened products may be returned within 20 days after date of purchase for refund. Shipping costs will not be reimbursed. All other returns valid for in office credit or product exchange. Clarisonic brushes are non-returnable. Please note: There is a $25 restocking fee for all online purchases. Please make returns or exchanges in our office, located 7730 Montgomery Rd. Suite 200, Cincinnati, OH 45236. For any questions on your product or returns, please contact us at  info@cincinnatidermatologycenter.com or by phone at 513-984-4800.